Things might be looking up for Amrak’s Lynchburg-to-New York train service via the Northeast Regional. Or for flights out of Charlotte’s Douglas International Airport.
That would be an indirect result of the news last week week that Delta Airlines would take over Roanoke-New York nonstop service from USAir at Roanoke Regional Airport. There were many sighs of relief all around about that. Rep. Bob Goodlatte praised the airline and indirectly patted himself on the back.
This is happening because the two airlines have swapped landing/takeoff access slots at a handful of other more congested airports, such as LaGuardia (New York), Sao Paulo, Brazil, Reagan National Airport and Tokyo.
But at the very least, it means service will be scaled back by two thirds (one flight per day versus the current three). It also means that the remaining single flight will be handled by Delta, the 2011 industry leader in customer dissatisfaction.
How did once-proud Delta Airlines achieve such an ignoble distinction? That’s unclear, but what happened to my daughter who flew from San Diego to Roanoke on Delta earlier this year might be a good example of why.
She could have driven to Roanoke from San Diego in the same time it took Delta to get her here.
There are plenty of people in Roanoke who now drive to Charlotte and fly out of there rather than take their chances that Delta will get them back to Roanoke on time.