She should buy stock in Roanoke Gas!
Thoroughly enjoyed the article — do you want to hear another outrage about Roanoke Gas?
We have been a Roanoke Gas customer since 1991. The only gas usage for the house is for our furnace. Our furnace has electronic ignition [no pilot light/no flame- 24/7]. We use natural gas from October/November up to March/April, then nothing.
BUT – we get a bill from them for $15 each month we have NO USAGE! They call it operations/maintenance charges. Conservatively calculating the months of non-usage at 7, seven months of no usage comes to one hundred and five dollars! ONE HUNDRED AND FIVE dollars a year for nothing!
We could get the service shut off in the spring and re-connected each fall for less than that! But if we do that, we have to give them a deposit equal to the three highest months of service [Dec/Jan/Feb] – which is almost the entire heating bill for the winter!
Estimate usage to be $650 for the three months in winter, add the deposit [another $650] plus a small amount for early and late winter and you’ll find we will have tied up $1300 for $650 worth of gas! AND they charge another $95 service charge to connect and reconnect.
Bureaucracy at its finest! You can’t win!
Side note from Dan: By the way, “You Can’t Win” is the title of a marvelous, turn-of-the-century book in the genre of hobo literature — a memoir of a boy who ran away from home and grew up in the culture of riding the rails and living life on the edge. The author was Jack Black.