Your daily Letter to the Columnist — Dec. 4, 2012
Hi, still loving your articles, especially the one about the Taubman Museum.
Here is my problem, I recently had to call my heat/AC company due to no heat — they came out, said I needed a new circuit board but that it was under warranty — great I am thinking. I even asked, “so all I would be paying for is the labor?”
Yes, the nice young man says. He returns 2 days later with the part, took 15 minutes to snap it in and gives me a bill for $257!
“Wow,” I say. “That is $1,000 an hour, I thought this was under warranty?” We call the office and they give me a song and dance about “well it is just getting the part, we have a lot of paperwork, freight involved etc.”
Dan, how can this be? Even with freight and a basic $89 service charge, it would have been less than what I paid. I did some checking with other Trane dealers and they said, $79-99.
As a single working woman, I feel taken advantage of but maybe they are doing this to all their customers.
Anyway, I thought maybe a bit of prying from your ole eagle eye might give them pause for re evaluating their pricing.
I have even emailed Trane with the details but have received no answer as of yet.