Earlier this month I published a letter I sent to the presidents of Haier America Corp., which manufactures appliances such as air conditioners, freezers, TVs and washing machines. I’d sent the letter in August after spending most of the summer trying to get replacements for two parts I found broken when I unpacked a Haier AC that I’d purchased June 16.
The letter prompoted a call from a guy who called himself Jeff No-last-name. He said he was the company’s director of customer service.
One part Jeff was able to ship me quickly, even though his staff had earlier told me “Sir, there are NO parts.” The other part., a window panel with an oval-shaped hole in it, was kind of a challenge.
At first Jeff shipped a window panel with no hole. He called to ask if it had arrived and I said, “Yeah, but it’s the wrong one. It has no hole.”
He apologized and said he would ship a panel with the hole. He shipped two, in separate shipments that arrived on separate days. But each had a round hole and would not work with my unit.
He called again, and I informed him that I needed a panel with an oval hole. He apologized again, and said he’d ship the correct one. It arrived today.
Which means it only took 3 months and 1 week for that company to get me the parts that it should have sent me back in June. Of course, now it’s cooling off so we don’t need that basement AC!
The names and addresses for the company presidents are at the link above. I suggest that if you have a problem like mine, you should ignore Haier America’s customer service line and write directly to them if you have a problem with a product the company manufactures. Which apparently, many do.
You may to click on that second link before you buy anything from them, though.