Your daily Letter to the Columnist — Nov. 15, 2013
Note from Dan: A while back, I posted a rather crazy letter that I composed and actually sent to the top brass at appliance manufacturer Haier America. I call it “The Buddhist-Prayer Letter.” This was months after I found broken parts when, at home, I unpacked a portable room air conditioner I’d purchased at hhgregg, and after many very unsatisfactory dealings with the company’s Customer Service department.
Oddly enough, it got results. Within a week of sending it, I received a phone call from a guy named “Jeff” who identified himself as Haier America’s customer-service manager. “Jeff” must have been under pressure from someone above to make it right with me, because every time he shipped me a part, he would call me to say it had been shipped, and then 3 days later he would call back to make sure it had arrived. After 4 or 5 attempts (and many calls) he managed to ship me the two replacement parts I needed.
During these conversations “Jeff” helpfully furnished me with his cell phone number in case I had any problems And he also sent me some emails, which indicated his name is actually Andrew Myers, of a company called Premier Response. Unless those are fake names, too, I mean.
Anyway, since then, I’ve heard from a number of other very dissatisfied Haier America customers. Completely sympathetic to their plight, I’ve responded via e-mail, furnishing them with “Jeff’s” cell phone number and e-mail address. That is beginning to bear some fruit, as you can see from the emails below from another dissatisfied Haier America customer, Linda Rick.
The offer is still open, folks. If you’re getting no results from Haier’s Customer Disservice personnel, drop me an email and I’ll send you Andy Myers’ (oops . . . I mean “Jeff’s”) personal contact information. That will help you end-run the paid liars who man Haier-America’s toll-free line.
Oct. 17, 2013
Thank you, I’m going to try this. After 4 months I have nothing to lose, LOL. Thank you!”
Nov. 8, 2013
I finally got my refund from Haier-America. I don’t think I would have gotten it without your information.
SO, THANK YOU!!