Valley View ice cream shop is closed, but may reopen
Cold Stone Creamery at Valley View Station in Roanoke (the shopping strip that also houses IHOP) is closed. I reached Valley View Station owner Paul Marotte, who confirmed the closure but said he doesn’t know whether it is a permanent one. Marotte said the franchisee is having some financial problems at the moment.
The franchisee, Jamey Elder of Lynchburg, could not be reached for comment today.
Just a heads up: Amanda Codispoti, who covers retail business for The Roanoke Times, will be out on maternity leave for the next 12 weeks. During that time, I will be helping to report restaurant- and food-related retail news, so you may see more of that on my blog.
If you notice a restaurant or food-related business has closed or see a sign that a new place is opening somewhere in Southwest Virginia, please do not hesitate to send me an email at lindsey.nair@roanoke.com, call me at 540-981-3343 or leave a comment on this blog. I would appreciate the tips. Thanks!
July 26, 2012 - 5:07 PM
RSS feed 
Well thats to bad, but the frozen yogurt store in downtown is terrific and the staff is amazing.. FROGURTS… ask for Sanja, he’s the manager..
I hope coldstone reopens. I have been to the place downtown. I thought it was WAY overpriced and the kid working there was rude. I prefer ice cream over frozen yogurt anyway.
I’m waiting to hear how (or if) Cold Stone will make good on the gift card I recently received.
I have a call in to the franchisee and the company’s PR to see what you’ll be able to do, Jeff. Maybe you can use it at a different location. I will report back.
Any word on when the Sweet Frog at Towne Square will open?
I sure hope it reopens under new management!! I hate these people that open a franchise who do not know what they are doing!!It is a great place that would do well with the right management!!Why make the general public suffer for Jamey mismanagement!! Someplease come in and get Jamey Elder out and a real mangement team in!! Save clodstone or open it in another location!! Any takers??
There is a Cold Stone in the massive development at Christiansburg. I would bet that they direct you there to redeem your coupon.
I’ve put in several calls to the franchisee, as well as a couple of calls to Cold Stone Creamery. Still no return calls, but I will keep trying.
I was directed to call the corp offices in AZ regarding the issue of gift card and possible refunds. I received a call back from a corp office person this evening. I am getting a run around and would love to tell you about it and give the you the contact info that I have.
Coldstone in C’burg is closed. Closest one is L’burg.
Christiansburg reporter Travis Williams drove by the Cold Stone Creamery in Christiansburg last night (Monday, Aug. 13) and it was OPEN.