Today's print column is a fine example of one that was better informed thanks to the input of all my blog readers -- in other words, YOU! So thanks, and please feel free to continue to comment on this important subject. -LN
On Oct. 29, a small-business blogger for The New York Times named Bruce Buschel posted the first part of an entry called "100 Things Restaurant Staffers Should Never Do."
I wonder if Buschel, who has been chronicling the opening of his own New York restaurant, could have anticipated the explosive response to that entry. It garnered more than 1,000 comments in a couple of days, with readers across the country sending links to everyone they knew.
I received three e-mails about the list and posted it on my blog on roanoke.com.
Many of Buschel's tips are common sense: Don't let anyone enter the restaurant without a warm greeting, never touch the rim of a glass, never say "I don't know" to a question without adding, "I'll find out."
Why, then, did so many readers (including dozens of folks on my own blog) react as if Buschel had written instructions for finding the Holy Grail? Maybe American diners have been waiting, desperately, for someone to articulate their questions and concerns about restaurant service.
Continue to read this column by clicking here.