2009.05.14
Fair/Not Fair
FAIR
A blog reader this week copied me on a letter of complaint that he sent to Fork in the City after having a disappointing dining experience with a co-worker. It seems the food was lukewarm and both of the burgers they ordered were so scrawny they didn't even fit the bun.
This reply came the very next day from Fork owner David Trinkle: Absolutely like comments like this. It seems we did very well out of the gate for two weeks and then have had a few setbacks mostly due to hiring more staff that weren't perhaps prepared as we opened the decks etc.
We are known for our burgers and in fact have won awards for them from the Roanoker Mag and City Mag- Dan is our manager and will look into it and hopefully correct. The most common complaint has been luke warm food and we are attending to that. The burger itself should have never happened.
Please give us another try- we would like to send you a gift card not just for your experience but for the effort you made contacting us- where should we send it???
thanks and give more feedback next time.
I share this story for the sole purpose of showing that it is almost always a good idea to let a restaurant know if you have had an unpleasant experience. At the best, you will get a response like this and it will positively affect other diners' experiences in the future. At the worst, at least you will have passed along the information and know you've done the right thing.
I'm not advocating that you be a complainer and complain about every little thing that you don't like in a restaurant. But if you are seriously unhappy about something, it certainly doesn't hurt to bring it to light.
NOT FAIR
It seems the Guinness World Record for the most pancakes made in 8 hours has been broken. But it hasn't been broken by some crazed, energetic pancake freak who can hardly flip them as fast as they are cooking. No, it was broken by the "revolutionary new breakfast product, the Batter Blaster." Which is essentially a pressurized can of pancake batter that you can just squirt into the pan. Great for busy mornings at home, yes. But fair in the Guinness World Record pancake-making contest? I'm not so sure. What do y'all think?












