The day after Christmas starts the annual surge on returns for those holiday gifts that are the wrong size, the wrong color or just plain unsuitable. We all have stories about our worst Christmas gifts.
There's good news for those of you who find yourself in one of the long gift return lines today or this weekend. Retailers are adjusting their polices this year to make it easier on you to return an undesirable Christmas gift.
A survey by the National Retail Federation found that 52 percent of retailers planned to offer more lenient return polices during this year's holiday. In past years, return policies have tightened so this is a definite change from other Christmas seasons.
"As retailers grapple with a struggling economy, providing great customer service remains a top priority," said NRF president and chief executive officer, Tracy Mullin, in a news release. "Retailers will make sure they have extra staff available to assist with holiday returns this year."
Still, I wonder if having "extra staff" will mean that lines will be shorter or just as long as in year's past!
Also, are you one of those gift givers who includes a gift receipt with your presents? Nearly 60 percent of consumers surveyed by the NRF said they include a gift receipt some of the time. I've been trying to include gift receipts more often, particularly if I am giving clothing.
Also, remember, to resist the urge to open a gift until you've decided whether to return it. Providing the original packaging gives you a better chance that a retailer will take your gift back, according to the NRF.
Good luck out there! And if you're brave, tell me about the worst Christmas gift that you ever have received and whether or not you were able to exchange it.
I've donated some unexchangable gifts at thrift stores in the past, though this year, I may try to get cash back at stores that will buy unwanted clothing and accessories.