Caroline Brady Velasquez. Photo courtesy of Virginia Tech

Caroline Brady Velasquez, Virginia Tech human resources representative, received one of three customer service / individual awards given during a recent annual VT recognition program.

Vice-President for Administrative Services Sherwood Wilson cited “her initiative and leadership in the proactive management of an operational change,” according to the university’s news release. Wilson’s VPAS division consists of about 750 employees who were eligible for nomination by their peers, co-workers or supervisors.

The award recognizes “the accomplishments of employees who regularly demonstrate a breadth of perspective and knowledge resulting in opportunities to improve current practices and service levels or identifying new and innovative means of service. Individuals may also be recognized for a single demonstration of service involving superior performance which results in an exceptional service experience for customers.”

Velasquez said that she felt particularly humbled by the recognition since she has worked at her alma mater for just over one year. She noted that her “awesome co-workers and the staff and faculty members make good customer service easy. I have the best job. I love helping people realize their talents and utilize all of the benefits Tech offers; how cool is it to win an award for doing something you truly love?!”

She is a graduate of Salem High School and of Virginia Tech, and has more than 10 years’ experience in the Human Resources field. She has held a Professional of Human Resources certification since 2009.

– Submitted by Emily Carter