What’s your grocery store pet peeve? Often, a long line at a checkout register is a major frustration for many people.
Kroger wants to solve that problem. The next time you pay for your groceries at a Roanoke area Kroger store, look up and notice a flat panel television screen on the wall in front of you. The screen, called QueVision, has three circles with numbers in the middle of them. This is new technology that Kroger is testing at some stores nationwide, including its Roanoke Valley locations.
QueVision keeps track of how many customers are in a Kroger store at one time so that store associates know how many checkout lanes should be open. Ultimately, Kroger’s goal is to keep checkout wait times minimal for customers. A Kroger newsletter article describes the grocer’s goal as having only one shopper checking out while another is waiting.
You can read my Sunday story about QueVision here.
And if you want to see QueVision’s machine in action, click on this You Tube video.
So, do you think this new Kroger technology is working so far? And what is the maximum amount of time that you are willing to wait in a supermarket’s checkout line?