Update: I’ve talked with Julie Wheeler, president of the Better Business Bureau of Western Virginia, who offered these tips:
- If you paid for a gift card with your credit card, dispute the charge with the credit card company
- File a small claims suit in general district court.
Other than that, there’s really no recourse, Wheeler said.
On another note, you’ll see in the comments here that the owner of the Coffee Pot has offered to honor Pitt Boss gift cards at half the face value. See comment #16 for details.
Kenny Wingfield bought $75 in gift cards from Pitt Boss BBQ on Brambleton Avenue just before Christmas. He stuffed them in his family’s Christmas stockings.
The gift cards, though, are useless. The southwest Roanoke County restaurant has closed without explanation.
The restaurant owners, James and Nickki Tedesco, can’t be reached. Neither can the landlord, El Rodeo Associates.
Wingfield is angry. Because he purchased his gift cards with a Visa, he’s been assured by his bank that he’ll be refunded. Visa will try to recover the money from the restaurant owners, he said.
Richard Harvey, of Botetourt County, isn’t so lucky. His wife paid $20 cash for the gift card she gave her husband for Christmas. He discovered the restaurant was closed yesterday when he arrived for lunch.
“This is not the way you kind of unceremoniously close a business,” he said.
Have you heard anything about the closing? Or are you stuck with an unused gift card?