When the news broke in January that Netflix had closed its Salem distribution center and shifted work to Greensboro N.C., a Netflix spokesman told Roanoke Times reporter Jeff Sturgeon that customers in the Roanoke area wouldn’t see any change in service.
“Netflix DVD members in the area will continue to enjoy the same uninterrupted one day service as they have in the past,” spokesman Joris Evers wrote Sturgeon in an email.
Netflix relies on the United States Postal Service to deliver and pick up DVDs to and from customers. But the USPS doesn’t deliver and pick up the DVDs to and from the Netflix distribution centers. Instead, Netflix sends a truck to the post office’s distribution center to pick up and deliver the DVDs, cutting out a day that it would take the USPS to deliver the DVDs to Netflix.
Since the closure of the Netflix distribution center on Chapman Street, I’ve noticed that my DVDs are a day slower to arrive. It used to be that if I sent out a DVD on Monday, I’d have one back on Wednesday. Lately, it is taking an additional day to receive DVDs.
I understand the DVDs have farther to travel, but since Netflix assured us the service wouldn’t change, I contacted Evers to ask what was going on.
“We’re working through some glitches with USPS that should get your delivery up to par again real soon,” he wrote in an email.
Have you noticed slower service? Has it made you question whether to continue your DVD service, or are you already relying on only the streaming service?