Kroger says it has dramatically shortened customers’ wait times at the checkout line since installing a new technology at its stores a few years ago.
The technology, QueVision, uses infrared sensors to count the number of customers coming into and leaving stores. It uses that data to predict how many checkout lanes need to be open. (You may have noticed the flat panel televisions in the front of the store, which display three yellow circles. Inside the circles are changing numbers that indicate how many lanes are currently open and how many need to be open, and how many need to be open in 30 minutes).
The technology has reduced the wait in the checkout line to an average of 27 seconds from an average of four minutes prior to using QueVision, a Kroger news release said. The wait is defined by the time that passes between a customer arriving at the checkout lane (which is recorded with an infrared sensor in the ceiling above the checkout lanes) and when the customer’s first item is scanned.
QueVision uses algorithms to predict each store’s demands. For instance, a Saturday afternoon shopper is likely to take longer because they are stocking up for the week versus a Friday evening shopper who is likely stopping in for beverages, Kroger spokeswoman Allison McGee said.
Kroger first began using QueVision in 2009. The grocer began using QueVision in Roanoke-area stores in 2010. The Roanoke Times published this story about the technology in early 2011.
Have you noticed shorter wait times at Kroger?