There isn’t another business like it in the area, according to president of Professional Home Solutions, Bryan Maiden. Maiden started his new business in February 2008 but it has taken months for it to pick up off the ground.
Maiden is a graduate of Cave Spring High School and served four years in the Marine Corps, after which he decided to move back to Southwest Roanoke County where he was born and raised and where his family resides.
SWoCo sat down with Maiden to find out what his business was all about:
Q: What is Professional Home Solutions?
A: “It basically protects the customer from being burned by contractors. We find reliable contractors for the consumer who specialize in anything from tile, deck, roofing– anything to do with their house, we can find them a reputable contractor.”
Q: What do you consider in a contractor?
A: “What we push is that they are going to be there when they say they are going to be there and there price is going to remain the same. Basically, I’m with the client through the entire process. I kind of hold their hand. I basically manage everything and it’s free for the customer. The customer pays me nothing.”
Q: Why did you start this business?
A: “For one thing, most people have no idea how much something costs. I was in construction for five years before this business. This is a way that the client doesn’t have to deal with the contrator. And we find the best of the best for our clients. Another reason is that I worked for Grand Home Furnishings for years in customer service. I kept hearing frustrations from customers who’ve been burned. I wanted to start a referral netowrk so I can take care of the client and so they are happy and will want to call me again. In a town like this, your reputation is everything.”
Q: What have been some of your challenges running this business?
A: “I was very pick about what contractors I chose to work with. i had to do extensive reserach to make sure their business was reputable, that they had no complaints from the Better Business Bureau and had good referrals from their customers. It took about three months to get all my ducks in a row.”
Q: How has business been going so far?
A: “It’s been going good until the economy started going bad. But as we all know property value is continuing to go up, so any money you put into you house is well spent.”
Q: What have been some of the joys of starting this business?
A: “My customers telling me that they couldn’t believe I called them back at a reasonable time, that the contractors were actually there on time, that they were satisfied with the work that was done. That is a really gratifying feeling when you know you did your job right.”
Q: Tell me something interesting about yourself.
A: “I like to play golf. I’m an outgoing person and I seem to relate well to people. Being in sales for ten yeras I’ve kind of learned that. I love what I do. I have a wife, Elizabthel, two dogs, and 1 cat.”
Q: What do you want people to know about Professional Home Solutions?
A: “Customer service is at an all time low and we want to keep the relationship with our customers forever.”