Roanoke-based microscope retailer Microscope.com has been awarded the 2013 TopTenREVIEWS Gold Award for Best Online Microscope Retailer. This is the fifth consecutive year Microscope.com has earned this recognition. Microscope.com’s customer service, selection and helpful website features helped earn the award.
Here is the press release from Microscope.com.
Microscope.com, is pleased to announce that they have been awarded the 2013 TopTenREVIEWS Gold Award for Best Online Microscope Retailer for the fifth consecutive year.
The store achieved a perfect 10 rating across five key criteria of Inventory, Site Features, Support & Shipping and Value and ranked ahead of Amazon which can hardly be viewed as a microscope retailer. The company carries inventory of their house brand of microscope, Omano, as well as brands such as Dino-Lite, Motic, Meiji Techno and National Optical. Most orders are shipped the same day.
In terms of support, the review cited both the Live Chat feature and telephone service. The company boasts the rare feature of live telephone service throughout the working day from 8am-8pm EST in addition to Live Chat from 9am-5pm. Both services are staffed by in-house, full time customer service reps with appropriate microscopy knowledge.
In addition their new website, launched in October last year added some helpful features such as the innovative Microscope Selector wizard. The Selector offers a series of simple steps that enables a customer to determine which microscope meets their needs.
“Out of all the microscope stores reviewed”, stated TopTenReviews, “we were most impressed with the customer service and selection offered by this site….” In closing, the review summarized the site as follows, “The customer service is absolutely the best and the inventory, support, shipping options, educational discounts and related information on the site make is it a clear winner among the best-of-the-best online microscope stores.”
Charles Crookenden, the President & CEO of Microscope.com commented, “We were delighted to receive our first review back in 2009, so you can imagine how proud we are to have won this award for the fifth time. Since we serve so many industrial customers in the electronics inspection industry, service is a critical component, so to speak!
To read the full Gold Award review, visit the TopTenREVIEWS website.
Microscope.com is a leading online retailer of microscopes that specializes in industrial inspection. Microscope brands include Omano, Meiji Techno, Motic and Dino-Lite. For further details, please contact: