When we launched the new roanoke.com in February, we hung a tiny orange label on the mast that read, “Beta.” We did so because we recognized this was a first release, a project that could benefit from community input.
And, in fact, your real-world testing has improved the site and spurred ideas for where we’re headed. Many thanks to those who took the time to offer feedback. (Yes, we read every comment posted on the feedback tool, even those that stung.)
Though we have plans for further improvements to the site, we are now ready to take the “Beta” label off of it.
Doing so doesn’t mean we’re done with hearing feedback from readers; we want you to keep telling us if something is not working properly or if you have an idea for how something can be better. But we’re ready to say that this is officially the new roanoke.com.
The feedback tool is the still the best place to share your thoughts as development on the website continues. To better address your individual concerns, we will now require you to sign in to post feedback. (You can sign in via various social network accounts, including Facebook or Twitter, or by entering an email address and choosing a screen name; only the screen name will be viewable to the public.)
We are requiring sign-in because we have received many comments – including ones involving customer service issues — that we feel could’ve been better handled if we had an email address or specific person to contact. This sign-in format is also consistent with requirements for posting comments on our blogs or stories.
Again, we’d like to thank all our readers who’ve helped make roanoke.com a better site. It’s nice to know we have such invested and caring readers.